AirAsia X Flight Cancellation and No Refund Issue

AirAsia X Flight Cancellation and No Refund Issue

Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. AirAsia X also appoints Dato’ Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. He is a Chartered Accountant and was an investment banker. He has been a Board member of AirAsia X since 2012.

Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice.

AirAsia X is facing severe liquidity constraints. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. 

Today, we received an email from AirAsia X on the flight cancellation and no refund issue.

Dear Guest,

As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation.

AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur.

The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease.

This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7).

Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate “business as usual” and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your “Guest Entitlements”). As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise.

In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take.

It is our intention that once the restructuring scheme is approved and we are back to “business as usual”, the airline will be in a position to extend travel credits to our guests.

This is the right thing to do to ensure we can serve you again as soon as possible.

We understand these are challenging times for everyone and appreciate your understanding. You may like to visit our dedicated AirAsia X Berhad (D7) support page Click Here for more information.

We thank you for your ongoing support.

Benyamin Ismail

Chief Executive Officer, AirAsia X

Like many other AirAsia X customers, we are on the same boat. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved.

We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. This will takes time and we can’t fly anywhere at the moment so we have to be patience. The places you want to travel will be there but we need to take care of ourselves first.

We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members.

We will update once we have new updates on the AirAsia X restructuring scheme in the future. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Be safe and take care everyone. Kita jaga kita, we will update if there is any new update from AirAsia X.

Wilson Ng